Shipping Policy
Christmas Delivery Cut-Off Dates
| Destination | Standard | Express |
| AUS (Except WA & NT) | 18 Dec | 21 Dec |
| WA | 15 Dec | 20 Dec |
| NT | 14 Dec | 20 Dec |
| New Zealand | 7 Dec | 13 Dec |
| USA | 6 Dec | 11 Dec |
| Canada | 4 Dec | 11 Dec |
| UK | 5 Dec | 12 Dec |
| Major European Destinations | 1 Dec | 8 Dec |
| China & Most of Asia | 30 Nov | 7 Dec |
Australian Orders
$10.00 Flat Rate on Standard Shipping for All Australian Orders under $149.99
Standard Shipping within Australia is sent by Australia Post Parcel Post service. We also provide the option at checkout of Express Post for speedier delivery but is a little more expensive. Larger parcels are sent with Aramex / Fastway Couriers.
Free Standard Shipping on Orders over $150.00* product exclusions apply
There is a $25 flat rate fee for all things giant weighing for one and $50 for more than one
Yes, we ship overseas!
All international orders are sent with Australia Post. Please allow 14-21 days for delivery internationally. If you require express delivery through another carrier or require insurance on your order, please contact us. We can then advise shipping options and confirm any extra costs.
There is a $40 flat rate fee for all things giant shipped to New Zealand! (Please email for ROW orders regarding Giant products)
*Please note that although we take great care to advise on any additional costs prior to shipping, any import duties (or similar charges) incurred once the order is sent are the responsibility of the receiver.
Order Fulfilment
If you require your order by a certain date please leave us a note at checkout, or alternatively please call our Shipping Department on (03) 9534 4088 to check.
If you require your order urgently, please select the Express Post service at checkout. Parcel Post generally takes between 2-7 business days for delivery within Australia, whereas Express Post is 2-3 business days delivery* (you can check here for postcode delivery information if unsure).
*Please note that during unusually busy periods these timeframes can fluctuate. We guarantee to ship your order within 1-2 business days of it being placed but AusPost does not guarantee exact delivery time frames during busy periods such as Christmas. We cannot not take responsibility for the delivery timeframe once you have your tracking number.
Tracking numbers for all orders are confirmed via email once fulfilled. And if there is any major shipping delay, we will contact you with an update.
